Question 1

Can I get an estimate without an account?

Accepted Answer

Yes - you can get an estimate at any time, no account needed. Use our Estimate tool to compare real carrier rates instantly.

Question 2

In what currency are the estimates?

Accepted Answer

Everything that originates from Canada is listed in CAD (Canadian Dollars).

Question 3

Do I have to pay a fee to use Ship In A Flash?

Accepted Answer

No - there are no membership fees to use SIAF's services.

Question 4

How do I change my login email address?

Accepted Answer

Change your email address from the Account Management tab once you're logged in.

Question 5

I'm having trouble logging in. What do I do?

Accepted Answer

Please email us at help@shipinaflash.com and our team will help you regain access.

Question 6

When do I get charged for a shipment I've created?

Accepted Answer

Your invoice is created right away, and the amount is charged as soon as the label is generated. You have 24 hours to cancel a label penalty-free.

Question 7

Why do I see a small charge under $1 on my card?

Accepted Answer

A temporary $1 CAD authorization verifies you're the card owner. It's automatically refunded, typically within 3-5 business days.

Question 8

What payment methods do you accept?

Accepted Answer

We accept Visa, MasterCard, and debit card payments.

Question 9

Is there a minimum number of packages I have to send?

Accepted Answer

No minimum - ship one package or a thousand, it's entirely up to you.

Question 10

Can I ship dangerous goods?

Accepted Answer

No - we're unable to ship dangerous goods, and you're liable for anything you send through the platform.

Question 11

Do I need a printer?

Accepted Answer

Yes, a printer is required to print your shipping label and any customs documents. You can email the file to a friend or use a public library if you don't have one at home.

Question 12

When do I need a commercial invoice?

Accepted Answer

A commercial invoice is required for any shipment leaving Canada. Domestic shipments within Canada do not require one.

Question 13

Who pays customs fees?

Accepted Answer

By default, customs fees (brokerage, duties, taxes) are paid by the receiver of the shipment.

Question 14

Is there a cost to scheduling a pickup?

Accepted Answer

Pick-up from your home or office in Canada is free.

Question 15

How do I schedule a pickup?

Accepted Answer

Log in and select "Schedule a Pickup" from your Account Management tab, or email help@shipinaflash.com and we'll schedule one for you.

Question 16

How do I cancel a pickup request?

Accepted Answer

From the Account Management tab, select "Cancel Pick-Up."

Frequently Asked Questions

Estimate FAQ

Account FAQ

Billing FAQ

Shipping FAQ

Pick-Up FAQ