Last reviewed: this draft was prepared as part of an internal platform update and has not yet been reviewed by counsel. Please have this page reviewed by a lawyer before relying on it in production.

Information We Collect

When you create an account, request an estimate, or ship a package with us, we collect information necessary to provide the service:

• Account details: name, email address, and password (your password is never stored by us directly - authentication is handled by our identity provider).
• Shipping details: sender and recipient addresses, package weight and dimensions, and declared value, used to generate accurate carrier rates and shipping labels.
• Payment information: processed directly by Stripe, our payment processor. We never store your full card number.
• Usage information: pages visited and actions taken within the app, used to keep the service secure and working correctly.

How We Use Your Information

We use your information to create shipping labels, process payments, provide customer support, and communicate with you about your shipments (e.g. label confirmation, tracking updates, pickup scheduling). We do not sell your personal information to third parties.

Sharing With Carriers

To ship your package, we share the sender and recipient address, package details, and your selected carrier's requirements directly with that carrier (e.g. Purolator, FedEx, UPS). This is required to generate a valid shipping label and is not optional if you choose to complete a shipment.

Cookies & Sessions

We use httpOnly session cookies to keep you signed in securely. These cookies cannot be read by JavaScript running in your browser, which protects your session from certain types of attacks. We do not use third-party advertising or tracking cookies.

Data Retention

We retain shipment and payment records for as long as your account is active and as required for accounting, tax, and legal purposes after account closure.

Your Rights

You can review and update your account information at any time from your account settings. To request deletion of your account and associated data, contact us at help@shipinaflash.com.

Contact Us

Questions about this policy can be sent to help@shipinaflash.com or by phone at 289-625-5531.